Case Studies

Insurance Industry

The Challenge
For any organization, its people, before everything else, are paramount to delivering solutions to its customers. It’s even crucial for companies operating in the Insurance sector where the entire business revolves around a human resources intensive approach. But this giant insurance company faced a huge challenge when it recognized the highest ever employee attrition rate, especially amidst its newly trained Insurance agents. The insurance company was extensively spending its time and money on the sales training of its new hires, yet people were vacating the organization after the training period.

Issues ranging from the meager training duration, lack of focus during training period, pressure of delivering desired outcomes after the training, and probably some sort of uncertainty about their future in the company were some of the reasons why people started looking for other opportunities. The company couldn’t afford to lose its trained employees employee that way. Therefore, the company partnered with Bharat Mentors to initiate a comprehensive review of its Insurance POS Training Program.

The Solution
The major insurance company and Bharatmentors collaborated to launch an enhanced e-learning model where selected candidates would undergo the online training and a terminal assessment would thereafter be conducted. Only the successful candidates would then be applicable to join the organization as new agents. The training ensured the business objectives were aligned with the training solution.

Both companies developed an enhanced learning model based upon the essential skills and parameters for insurance training. The model consisted of basics of insurance market, various concepts, situations based scenarios and sales training notes.

Business Impact
This enhanced e-learning strategy allowed the company management and sales team to experience one of their best performing years in the history of the company and helped them set new goals for the coming years.

As a direct result of the training transformation, the organization has since recorded a significant improvement in attrition rate, total revenue, training expenses, customer services and last, but certainly not least, an all-time high employee satisfaction.

Government Sector

The Challenge
Though the institute shares an incredible history of achievements, it was trying to overcome the present limitations that included lack of modern infrastructure, finances and total time spent on the training course. The situation got even worse when the institute expanded, more than doubling as a result of a new requisition program, bringing in new hires more rapidly than ever. With the increase in the total number of participants, the existing training model being a traditional classroom residential program for months recorded the frightening low attendance as participants used to travel from far regions. The infrastructure turned out to be another big concern.

E-Learning Transformation at a Government InstituteThe government institute was struggling and requiring an expert to help the institute it's management and training staff.

The Solution
The institute collaborated with Bharatmentors and moved its traditional classroom training to modern e-learning via Bharatmentors LMS. This helps the institute offer the right training to the new hires situated across a diverse geography. Besides reaching and training its diversely located students, the institute is able to save in a huge amount of funds just by moving new hires training online. Currently, 500 newly hired state government employees are enrolled, and the number is going to increase in the coming times.

Corporate partnership

Bharatmentors partnered with a Multi-National Company to create a platform which would take education in India to the remotest of locations, online. The vision of this collaboration was to have the bandwidth to support and train young students with industry oriented subjects and get them placed.

The Problem and Solution

According to the recent researches and studies, almost half of India’s total population is under the age of 25 years which means a huge talent pool for the job market. But what makes the situation problematic is the lack of a modern education and training model that prepares students to thrive in the current job market inside and/or outside the county.

Bharatmentors realized the situation and need of a solution which could enhance the existing education model and yet remain economical and effective in delivering what companies expect today. Therefore, Bharatmentors partnered with a globally recognized IT organization to train the students of several colleges through online industry oriented comprehensive training, along with their university curriculum. Because of this additional training, companies now don’t have to trace the right talent further.